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Gas Heater Safety

If you use a portable gas heater in your Sydney home, please read this page. It could save your life.

Portable gas heaters are warm, comforting and cheap to run — and because they burn gas inside the same room you're sitting in, they need to be looked after. Every winter, Australian households are hospitalised (and sometimes killed) by carbon monoxide (CO), an invisible gas produced when a portable gas heater burns incompletely or is used in a poorly ventilated room.

What carbon monoxide does to your body

CO binds to your red blood cells 200 times more tightly than oxygen. Your organs slowly suffocate. Symptoms feel like the flu: headache, dizziness, nausea, fatigue. People often sleep through it. By the time you realise something is wrong, you may not have the strength to open a window.

Real Australian cases

  • Vanessa Robinson's sons (Mooroopna, VIC, 2010) — Two young brothers died in their sleep from CO poisoning caused by a faulty open-flued gas heater. The coroner's inquest led to sweeping changes to Australian gas safety standards.
  • Sonia Sofianopoulos (Melbourne, 2017) — Died in her home from CO poisoning linked to an unserviced wall heater.
  • The Kurzeme family (NSW, 2017) — A faulty gas heater poisoned the entire household and was widely reported in the media.

Energy Safe Victoria, NSW Fair Trading, the ABC and 7News have all warned Australians to service their gas heaters regularly. Many of the portable gas heaters in Sydney homes have never been serviced. They look fine. They light up. They warm the room. They are also slowly producing CO.

Warning signs of a dangerous portable gas heater

  • The flame is yellow or orange instead of blue
  • You smell gas when the heater is on or off
  • Black soot or staining on or around the heater
  • Headaches, nausea or drowsiness when the heater is on
  • Excess condensation on windows when running the heater
  • The portable heater hasn't been serviced in 1–2+ years
  • You use it in a closed room with no ventilation

What we do on a service

We strip your portable gas heater down, clean the burner and pilot, inspect the radiants and seals, test the LPG bottle / hose / regulator with a manometer, and run a combustion analyser to measure carbon monoxide output. You receive a written safety certificate.

Why your portable gas heater needs a service before winter

Your portable gas heater burns real LPG or natural gas inside the same room your family sits in. When it's clean and tuned the flame is blue and the air stays safe. When it's dirty or worn it quietly leaks carbon monoxide — you can't see it, you can't smell it, and people have died in their sleep from it across Australia.

Most portable heaters in Sydney homes are 5–20 years old. Dust clogs the burner, seals go hard, radiants crack and regulators wear out. The heater still turns on — it just isn't safe. If yours smells like gas, has a yellow flame, soots the wall behind it or struggles to heat the room, that's the warning. Don't ignore it.

Rinnai and every other manufacturer say the same thing: service your portable gas heater every 6–12 months. Ours starts at $129 and takes about an hour.

  • Combustion analyser test to detect carbon monoxide
  • Burner clean — restores the blue flame and full heat output
  • Radiant & convection check — uneven heat is a warning sign
  • Manometer test — find leaks on the LPG bottle, hose & regulator
  • Replace worn seals, thermocouples, igniters and regulators
  • Written safety report — peace of mind for your family

Gas smell from your heater? Stop using it now.

A gas smell from a portable heater is never normal. Turn it off at the bottle, open the windows, don't flick any light switches, and call a licensed gas fitter. Faulty unserviced gas heaters have killed Australian families in their sleep — Energy Safe Victoria, NSW Fair Trading and ABC News all keep warning the same thing. If yours hasn't been serviced in the last 6–12 months, or it smells like gas, book it in today.

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